Thank you for choosing MascaraWorld! We take great pride in providing high-quality fantasy and game-themed makeup products. This Warranty Policy outlines the terms and conditions of the warranties we offer on our products.
1. Warranty Coverage
MascaraWorld offers a limited warranty on certain products sold through our website. This warranty covers defects in material or workmanship under normal use for a specified period from the date of purchase.
The following conditions apply:
- Product Defects: The warranty covers defects in materials or workmanship that affect the normal use of the product.
- Excluded Issues: The warranty does not cover damage resulting from misuse, improper handling, accidents, or unauthorized repairs.
2. Warranty Duration
The warranty duration depends on the type of product purchased:
- Cosmetic Products (e.g., mascara, face paint): These products are non-refundable, but if there is a manufacturing defect, please contact us within 14 days of receiving the product for assistance.
- Packaging and Accessories: If applicable, packaging and accessories (e.g., applicators, brushes) are covered for 30 days from the purchase date.
3. How to Request a Warranty Claim
If you believe that your product is defective and covered by this warranty, please follow these steps:
- Step 1: Contact our customer service team at [email protected] with the following details:
- Order number
- Product name and description
- A clear description of the defect or issue
- Photos of the defect (if applicable)
- Step 2: Our team will assess your claim and, if the product qualifies for a warranty return or exchange, we will guide you through the process.
4. Return and Refund Policy
- Return Process: If your warranty claim is approved, we may require the return of the defective product. The product must be returned in its original condition and packaging. We will provide a prepaid return label if applicable.
- Refund or Replacement: Once the returned item is received and inspected, we will offer either:
- A replacement product (subject to availability).
- A full refund to your original payment method if a replacement is not possible.
5. Limitation of Liability
MascaraWorld’s liability under this warranty is limited to the replacement or refund of the product. We do not assume responsibility for any indirect or consequential damages arising from the use or inability to use our products.
6. Exclusions
The warranty does not cover:
- Products purchased from unauthorized retailers.
- Damage caused by misuse, abuse, accidents, or failure to follow product instructions.
- Normal wear and tear.
- Products used for commercial purposes.
7. Changes to Warranty Policy
MascaraWorld reserves the right to update or modify this Warranty Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. It is your responsibility to review this policy periodically.
8. Contact Us
If you have any questions or need assistance with a warranty claim, please contact our customer service team at:
MascaraWorld
Email: [email protected]
Phone: +1 (121) 667-0525